Shipping policy

Shipping Policy

Peaceful Pup Co. is committed to getting your order to you as quickly and safely as possible.

Processing Time

All orders are processed within 1–3 business days after your purchase is placed. Once your order has been processed, it will be prepared for shipment.

Shipping Time

Most orders are delivered within 1–2 weeks from the date they are shipped. Shipping times may vary depending on your location, carrier delays, holidays, or high order volumes.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number so you can monitor your package’s progress.

Shipping Delays

While we strive to meet our estimated delivery times, occasional delays may occur due to circumstances beyond our control, such as weather conditions, customs processing, or carrier issues. We appreciate your patience and understanding.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. Lights and Beyond is not responsible for orders shipped to an incorrect address provided at checkout.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us as soon as possible. We will work with the shipping carrier to help resolve the issue.

Questions?

If you have any questions regarding your order or our shipping policy, please contact our customer support team at PeacefulPupCompany@gmail.com. We’re happy to help and will respond as quickly as possible.